Contact the 2sxc Team or get Support

Please note that this is a free, open source module and we can't offer free support. 

1. If you wish to post questions, use the StackOverflow we might answer your question, but we hope that others will do so for us and contribute in this community activity
2. If you found a bug in 2sxc and you know it's really a bug, post a Github Issue
3. If you think you found a bug, but are not sure, use StackOverflow
4. If you have a security related issue, send an email directly to [email protected] 
5. If you found a bug in a 2sxc App, please contact whoever made the app

Enterprise Gold Support

For enterprise customers we offer the Enterprise Gold Support package. These are the general specs:

1. Per DNN or Oqtane installation the cost for 2sxc Enterprise Gold support is
   1. For a single year: USD 1'500.- (ca. 15% off)
   2. For three years: USD 3'900.- (ca. 26% off)
   3. If you wish to also get DNN/Oqtane support, the price is double the amount.
   4. If you wish to also get Evoq support, please contact us.
2. Included in the price is 4 incident tickets per year with a 2 business day reaction time to help resolve your issue
   1. Each ticket includes 2 hours per incident to help us research the root cause and possibly resolve it.
   2. If the issue is more complex or requires us to make changes to 2sxc, then the additional work is not included in the yearly fee and would be charged separately.
3. Gold Support customers also benefit from a reduced hourly rate for any work outside of the Gold Support Agreement. 

We would love to help you. By purchasing enterprise support, you also help us fund all our community work ❤️.

Reach out to us - especially if you have different needs or would like to purchase larger support quotas. 

On-Demand Support

1. The minimum you can buy is two hours at USD 220 for senior developers
2. The minimum charged per support case ist two hours; if you bundle small questions, they will be handled as one request. Most support cases require 2-4 hours just to figure out what the issue is and to suggest a fix. 
3. New customers must pay up-front through paypal, larger projects can be paid using normal bank payments. 
4. We cannot spend our limited time on reviewing all kinds of issues/requests. If you would like us to evaluate your systems and send you a quote, we need at least 2 hours of budget depending on the complexity of the matter. You can pay this using paypal. 

Many thanks,
the 2sic and 2sxc Team!

Contact Form

The form below lets you contact us directly, for matters such as paid support and development by the 2sxc team. To sponsor a new feature which will then be available for everybody using 2sxc. In this case on larger work (5 days or more) we use a strongly reduced rate (-25%). Please contact us for a quote. Note that in general even simple new features will need at least 4h of work, typically more.